Dealer/Service Dept Scratched Car
Went to go get my car serviced on Saturday and when they returned it to me I did not notice a penny size portion of paint missing on my trunk. There is also scratch marks on the spoiler and bumper. I am not sure what piece of equipment could have done this damage, but I am not a happy camper. I went to go get food and noticed it - so 20 minutes after my departure from the service department, they were receiving a call from me.
:rage: Has this ever happened to anyone? How was it handled? Thanks, |
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What dealership? Do they do a free car wash after service?
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Consensus - They are going to fix.
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Working in a service dept myself, I know how this goes.
When it comes to paint/body damage, just bitch enough till they give in and fix it. At first they will try to say it was previous, since no one will actually know if it was there at first or not (you know, but they don't. They run 80+ cars a day, they dont remember them all). Keep making it a big deal, eventually they will just fix it so 1. they don't have to deal with it anymore and 2. to make sure they dont get a bad survey. Side note, if you get a survey, dont instantly give it a bad one. Remember even a 9/10 survey is a fail and it affects the advisor's paycheck. So let them do what ever they can to fix it so they get a perfect survey. Think of it as if you got a survey for the work you did and if you got a bad survey, it dropped your pay by 1%. You would hate it. Thats how service advisor's pay works. In the end, if the dealership is worth a shit, they'll do what ever they can to make it right. |
To me if they are a quality dealership that wants customer retention, they will fix it right the first time and not argue that they were at fault. Also, before taking the vehicle in for service, they should visually inspect the vehicle for any physical damage to cover their own ass. If you rent a UHaul, they make the customer do this and sign a form showing what damage and where it is, so that the customer is liable for returning the truck as it was given. Takes maybe all of 30 seconds and could save dealerships all the hassle of any potential litigation.
-Alex |
i always do a walk around 2-3 times......they look at me like i am crazy.....hella with the dealers. Bill Utter takes good care. :)
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