I worked at a dealership for 5 years, I can't say I'm not guilty of it , but I didn't do it to customer cars, just brand new ones off the truck (not that that's any better.) As for the survey, just fill it out truthfully, burn the tech, not the whole department if they tried to make things right. As for them ragging on your car, it wouldn't matter if it's a POS ranchero, it's not their toy and hopefully if someone did beat on it they get fired for it.
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