Sucks it's gone back in numerous times and I guarantee every single dealer out there has customer horror stories.. I hope it get figured out either way.
I myself have no issues going to this dealer for service. Bought my car at a different one and a service manager couldn't even put in reverse and no shit pushed my car out of a parking spot. I went into grapevine with a handful of motor/tranny/axle issues and it was taken care of no questions asked and me not knowing anyone working there.
Anyone who works in customer service/repair understands why cases like this happen from time to time.
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