[Stone]

Since my name's getting thrown around all over the place, I feel the need to weigh in here. The majority of our service technicians, especially our transmission guys, are all Master Certified Ford mechanics, and from personal experience with friends and family's vehicles, they GENERALLY do a great job the first time. That being said, while they are Master mechanics, they are also humans. They, you, and I all make mistakes, and miss small details.

If you wouldn't mind OP, please PM me with your full name, as well as the name of your service advisor, so that I can help resolve this issue. I don't like seeing posts like this, and would like to help make the situation right, if I can.