Working in a service dept myself, I know how this goes.
When it comes to paint/body damage, just bitch enough till they give in and fix it. At first they will try to say it was previous, since no one will actually know if it was there at first or not (you know, but they don't. They run 80+ cars a day, they dont remember them all). Keep making it a big deal, eventually they will just fix it so 1. they don't have to deal with it anymore and 2. to make sure they dont get a bad survey.
Side note, if you get a survey, dont instantly give it a bad one. Remember even a 9/10 survey is a fail and it affects the advisor's paycheck. So let them do what ever they can to fix it so they get a perfect survey.
Think of it as if you got a survey for the work you did and if you got a bad survey, it dropped your pay by 1%. You would hate it. Thats how service advisor's pay works.
In the end, if the dealership is worth a shit, they'll do what ever they can to make it right.
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2009 Mustang GT 5spd - JLT cai, pypes l/t, o/r x-pipe, SW Retro 3" a/b, FRPP shifter, FRPP k springs, FRPP sway bars, FRPP struts/dampners, FRPP strut tower brace, 4.10 gears, and fancy FRPP valve covers 
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