On themustangforum.com there is a Ford service rep named Deysha who prowls the posts and is very good about escalating issues to the appropriate Regional Rep when there is an issue with a Ford dealer's service. I and others have been helped.
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2013 Cadillac ATS Performance, 3.6L
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Formerly:
2012 GT Automatic, Kona Blue w/Stone interior
The usual exhaust mods, JLT CAI, Brenspeed tune, BMR LCAs
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